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Payment Information

Orders are paid for in Pounds sterling. We accept the following methods of payment:

  • visa
  • visa debit
  • visa electron
  • mastercard
  • maestro
  • PayPal

All online payments are secure and made using the SagePay payment system.

SagePay secure

Delivery


Access to my property is restricted / up a narrow lane. Will this be a problem?

This could be a problem. If you consider your access is in anyway restricted please contact our office to seek advice on deliveries.

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Can I specify a delivery date and time?

Deliveries of turf, topsoil and bark are available Tuesday through to Mid-day Saturday. You can also choose an AM or PM delivery. The options available and any additional costs can be seen through the ordering process and before final check out on our Online store. All other items, unless ordered with turf/ topsoil/ bark will be sent as standard Royal Mail deliveries.

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Can you lift turf / bulk bags over my hedge/wall?

Not as a general rule, as delivery Lorries do not have the ability to lift over obstacles, but we may be able to provide forklift off loading or other means by prior arrangement. Please contact our office.

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Do I need to be there at the time of delivery?

It is always advisable to be on hand, but should you not be available usually the turf is left as a kerb side delivery.

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Do I need to return pallets / bulk bags?

Pallets and bags are not required to be returned. You are welcome to return pallets should you wish to by your own arrangement.

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Do you deliver Nationwide?

We do deliver to all of Mainland Britain; with the exception of the Highlands of Scotland and to some off shore islands, but please contact our office if you are unsure.

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Does the quoted price include delivery?

Our standard quoted price includes cost of delivery for a chosen day. If you opt for a Saturday or timed delivery any additional charges will be made clear before checkout is completed.

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During the winter my lawn has become sparse, resulting in bare patches. What should I do?

During colder months grass growth virtually stops. As a result no nutrients are being absorbed by the grass plants making your lawn more vulnerable to a range of conditions and fungal diseases. All of these diseases occur naturally and will lead to patchiness within a lawn. Recovery will not be seen until the next spring growing season.

If your lawn tends to die off during the winter there may be an underlying problem such as water logging, poor soil structure, compacted soils, heavy surrounding vegetation or a lack of quality lawn fertiliser. All of these cause a lawn to be under stress and more susceptible to disease. Consequently a good all year round maintenance regime is all important. Read more about Lawn Pests and Diseases.

One of the most important lawn maintenance actions is to apply a spring application of lawn fertiliser. Often your lawn will grow away from any winter die back.

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How reliable are delivery times for turf / topsoil / bark deliveries?

We would expect you to receive your turf on the day you have requested if you have requested an AM or PM delivery these are normally reliable but traffic conditions can sometimes play a factor.

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My lawn has developed small, pink cottony flocks and bright red threads in round patches?

Click here to read our article on Red Thread.

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When is the best time to over-seed my lawn?

The recommended time of year would be April to September. Buy seed for over-seeding.

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Where will my turf be left?

A kerbside delivery is operated to comply with Regulations. Often the turf is delivered in a curtain sided vehicle and off loaded with a small pallet pump truck. Often this is to the kerbside at the back of the lorry. Further details can be found in our Terms and Conditions.

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Delivery Schedule

Deliveries of TURF and TOP SOIL products will be made on Tuesdays to Fridays Only. 

When completing your order you will be required to input a preferred Delivery Date (DD/MM/YY) which we shall endeavor to adhere to. Should your preferred delivery date be unavailable one of our Customer Service representatives will contact as soon as your order has been received. time for delivery shall not be of the essence of the Contract. All other products will be dispatched via the postal system within 48 hours of your order being placed. Therefore please enter NONE in the Delivery Date field

Teal Turf will not be liable for any loss or damage whatever (whether direct or consequential) due to failure by Teal Turf to deliver the goods (or any of them) promptly or at all whether such failure is caused by our negligence or otherwise howsoever.

Where Teal Turf intend to deliver the Goods by full load but You request delivery by installments, Teal Turf reserve the right to levy additional charges in respect of such deliveries.

You shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery and allow the Services to be carried out. In the event that its delivery vehicle has attended on the agreed delivery date and has been kept waiting for an unreasonable time and has been obliged to return without unloading the Goods or has been obliged to provide additional staff to unload the Goods or you have failed to accept delivery of the Goods for any reason whatsoever an additional charge will be made.]

Teal Turf shall deliver the Goods as near as possible to the address specified in the Contract as a safe hard road permits. If a vehicle used to perform our Contract with You is obliged to deliver or collect a load to or from any place not situate on a public highway, You agree to be solely responsible for any accident or damage and to indemnify us fully in respect of all actions, claims, proceedings, costs and damages (including any damages or compensation paid by Teal Turf on the advice of our legal advisors to compromise or settle any claim) and all legal costs or other expenses arising out of such accident or damage.]

If the Goods are to be delivered to premises which are neither owned nor controlled by You, You agree to be responsible for ensuring that all applicable regulations are complied with and that such steps are taken as is necessary at all times for the protection of persons or property and You agree to indemnify Teal Turf fully in respect of all actions, claims, proceedings, costs and damages (including damages or compensation paid by the Company on the advice of our legal advisors to compromise or settle any claim) and all legal costs or other expenses arising out of your failure to ensure such compliance and adequate protection.


Inspection

You shall inspect the Goods at the time and place of unloading and ascertain that they are in accordance with the Contract. Teal Turf accepts no liability for the defects in the Goods if they are not used within 24 hours of delivery.

You must give Teal Turf notice within 24 hours of short delivery, otherwise the Goods will be deemed to have been delivered in the quantity shown in the delivery documents and You will be deemed to have accepted the Goods. Teal Turf's liability for short delivery is limited to making good the shortage and You shall not be entitled to reject the Goods or claim damages for short delivery, howsoever caused.

Where it is or would have been apparent on a reasonable inspection that the Goods or the Services provided do not conform with the Contract You must give Teal Turf notice within 3 working days. If You do not give Teal Turf such notice and You are not a Consumer You will be deemed to have accepted the Goods. You are deemed to have accepted the Goods if you have used them or incorporated them in any way.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Pallets remain the property of Teal Turf and will be charged for at the rate of £10.20 per pallet if not returned to the Company within 30 days of the date of delivery.